Common order FAQs
Once an order is placed, we're typically unable to amend or cancel it due to our automated dispatch system, which is designed for rapid order processing. If you've ordered by mistake, customers are required to follow our 30-Day Returns Policy for a r
Once an order is placed, we're typically unable to amend or cancel it due to our automated dispatch system, which is designed for rapid order processing. If you've ordered by mistake, customers are required to follow our 30-Day Returns Policy for a r
Once an order is placed, we're typically unable to amend or cancel it due to our automated dispatch system, which is designed for rapid order processing. If you've ordered by mistake, customers are required to follow our 30-Day Returns Policy for a r
Please note that discount codes cannot be combined with any other offers, such as 'Sale' items, 'Deals' items and team discounts, spare parts or gift cards. Please first check that you are not trying to use a coupon on an item that has already been d
We accept most major payment methods, including:. This list is subject to change. A full and up to date list of payment options can be found at checkout and in the icons at the bottom of the website footer.
To reduce packaging waste QUICKPLAY products are not reboxed when shipping to customers. The majority of orders are shipped in their sturdy original boxes, which are printed with QUICKPLAY branding + the product name. It is not possible for us to hid
If you are a sales tax exempt organization, you can make a sales tax free purchases with us.We provide sales tax exemption purchases to eligible institutional customers, such as colleges, schools and school districts, US Government and charities only
Are you a club, team, coach, specialty trainer, school, college, or other training facility? QUICKPLAY has the equipment you need. Apply for the Partnership Program to get exclusive pricing on a range of QUICKPLAY products https://quickplaysport.us/c
USA / Canada: at this time QUICKPLAY only sells directly to customers. We are not currently accepting wholesale enquiries. UK / EU / ROW: QUICKPLAY sells to select retailers around the world in territories where we don't have an established direct to
You can find a link to download a pdf copy of your invoice in your order confirmation email. To open a support ticket or talk to an agent, please choose the option "No, I need more help" on the previous page.
If your order has been cancelled, you will be refunded to your original method of payment within 10 business days (although it is usually quicker than this). Please be aware that timeliness of refunds are typically out of our control, as they are pro
When orders don't go through, it can be frustrating, but there are usually straightforward reasons behind it. One common issue is authorization problems, which can happen for various reasons. One of the most frequent causes is a declined card, often