Product FAQs
Here you'll find common FAQ's about products. Please also checkout our Troubleshooting section for product maintenance and quick fixes.
How do I get a replacement/spare part ?
Replacement or spare parts can be found on our website under the Spare Parts section. Spare parts for a specific product can also be found in the Spare Parts / Replacements section within the full product listing. We recommend checking compatibility,
Product or box dimensions?
Dimensions of our products can be found online on the product page.
Can I leave it assembled year-round?
It depends on the product range, below you'll find some simple YES & NO guidelines, based on the product range:. YES: Q-FOLD and Q-MATCH and PRO REBOUNDER ranges are made from all-weather materials and are suitable to be left assembled outdoors for l
Where do I find the eCoach web app ?
The eCoach Web app can be found here: https://ecoach.training/. eCoach is now a web app, that works on all devices. There is no need to download it from the app store. Just bookmark the above link in your browser or add it too your smartphone home sc
When will this item be back in stock?
Click on the 'Notify Me When Available' button within the item listing and enter your email address to receive an notification when the item is back in stock.
Bent base frame poles (KICKSTER, SPOT etc)
Don't worry - this is completely normal and an important design feature on all our flexi-post goal & net base frames. You’ll notice that some of the base frame poles have a slight bend / or kink in the middle of the pole.
Q-FOLD crossbar sagging
Over time or during the hot summer you might find that the crossbar of your goal starts to sag / droop downward. We figured out a simple solution, by simply rotating the crossbar when the goal is not in use, Follow this video to leanr how.
My Q-fold is missing the “PB-1” (x6) parts to assemble
The Q-fold goals now come with pre-attached PB-1, please check inside the parts MF7 or MF3 to find the PB-1 parts
What is the difference between a Kickster goal and a Kickster Elite goal ?
The Kickster Elite goals feature a weighted base frame and rubber feet, along with a durable white net. These enhancements make them suitable for both indoor use and Astroturf surfaces, without the need for additional weights or ground stakes, which
Do you sell....?
To help us assist you in identifying the part you need, could you please reply to this message with the following information:Photos of the issueName of the product (including size and range)Any original order number, as this will help us verify the
What target net can be used on my goal?
Target nets and target nets lite are only compatible with solid frame goals ( Q-Fold / Pro Aluminium / GS series goals etc). If used on Kickster goals, it may cause the crossbar to collapse. For Kickster goals please visit the KICKSTER Football Targe
Prop 65 Frequently Asked Questions
The notice/label simply indicates that the product contains the chemical and because of that, there is a potential for exposure to it. The California government states: “The fact that a product bears a Proposition 65 warning does not mean by itself t