Product damaged by carrierUpdated 5 months ago

We strive to partner with reliable carriers, but occasionally, items may arrive damaged. If this happens, please reach out to our support team with evidence of the product damage. We encourage customers to consider the environmental impact and avoid requesting a replacement for minor box damage.

Optional Shipping Protection Coverage:

At QUICKPLAY, we offer the option to purchase Comprehensive Shipping Protection Coverage through Navidium. This optional add-on, available for a nominal fee at checkout, ensures that if your product is lost, stolen, or damaged during delivery, we'll provide immediate replacement parts or products, bypassing the need for carrier investigations or additional questions.

Opt-in: If you have opted for shipping protection and your product arrives damaged, we will confirm your delivery address and quickly send a replacement.

Opt-out: Without shipping protection, our team will conduct an investigation with the carrier to ascertain the condition of the package upon delivery, which may include reviewing photographic evidence and can take several days.

For more detailed information regarding shipping and delivery, please visit the Shipping Policy page, accessible via the footer of the website you are shopping from.