Order only part delivered, but email says "Order Delivered"Updated 5 months ago

In some circumstances our system may only generate one tracking number for order, even if multiple packages were dispatched. If your order contains multiple items, they might be shipped separately from different locations and may not arrive at the same time and you may receive an 'Order Delivered' email before all your packages have arrived.

We kindly ask that you allow 48hrs from the time you receive your first item for all your items to arrive. 

If your complete order still hasn't arrived after this time, or if you have any further questions, please open a support ticket or talk to an agent, by choosing the option "No, I need more help" on the previous page